Location: Dallas , TX
Type: Direct Hire
Job #27622

Join our dynamic financial services client in their Texas office! We’re searching for a Senior Collections Associate to immediately contribute to our client’s fast-growing organization. This is a direct hire opportunity with an established organization that offers an exceptional benefits package.

Responsibilities:

Identify and locate delinquent customer accounts using various methods (for ex., skip-tracing, phone contact, and written correspondence) and arrange payment solutions.
Share relevant information with the sales/marketing department and other stakeholders.
Ensure the effective execution of the organization’s collection strategies, focusing on delivering high-quality service and maximizing profitability through efficient collection and information validation.
Generate all collection-related correspondence, including default letters, following department guidelines.
Propose solutions for managing delinquent accounts as per department procedures.
Gather preliminary information for the Credit Department to facilitate decisions on lease transfers, modifications, or extensions for overdue accounts.
Provide support in addressing customer service issues related to account collection.
Alert management to potential risks within the collection process.
Maintain communication with staff to resolve disputes concerning Personal Property Tax and other fees.
Assist the accounting department in identifying cash application details as required.
Prepare monthly reports on delinquency and account status.

Minimum Qualifications:

3 years of prior experience managing a collections team
High school diploma

Preferred Qualifications:

Bachelor’s degree
Prior collections experience in financial services, automotive or working capital industry
Bilingual Spanish
Strong work ethic and ability to work effectively in a team environment
Strong attention to detail and organizational skills
Tech-savvy and able to pick up new systems quickly

Salary Range: $60,000 – $65,000*

*The above represents the lowest to highest expected salary range for this job opening. Our client ultimately may pay more or less than the posted salary range, and the salary range may be modified in the future. Our client will consider job-related factors including, but not limited to, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs when determining pay.

It is the policy and practice of Broekema Group to consider all applicants for employment on the basis of their qualifications, and without regard to unlawful considerations of race, color, national origin, sex/gender, sexual orientation, gender identity or expression, age, religion, disability, protected medical condition, genetic information, pregnancy, marital or domestic partnership status, military or veteran status, or any other legally protected basis. Qualified applicants with arrest or conviction records will be considered for employment.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, 858-752-6200, humanresources@oncallemployees.com.

Reasonable accommodations in all aspects of employment, including the application process, are available upon request of a qualified applicant or employee with a disability. Certain job assignment offers are contingent upon successfully passing a physical examination, which may include drug and alcohol testing, if required by the client company.

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I authorize ON CALL to contact the persons and organizations I have provided or listed on my resume to confirm that the information is true and correct and to further evaluate my qualifications for employment. I authorize all previous employers, educational institutions, consumer reporting agencies and other persons or entities having information about me to provide such information to ON CALL or any entity authorized to obtain information for ON CALL without giving me prior notice of such disclosure. I fully release ON CALL, its employees, officers, agents, successors and assigns, and all other parties involved in investigating my background, including but not limited to investigators, credit agencies and those companies or individuals who provide information to ON CALL concerning me, from any claims or actions for any liability whatsoever related to the process or results of the background investigation. I understand that any offer of employment is contingent upon the outcome of a background check.

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Senior Collections Associate